Student FAQ
Unable to login as CodeZinger application repeatedly logs out
If your application is keep getting logged out, please follow these steps. Do the hard refresh of the page vai (Ctrl + R or Cmd + R) Clear cookies and local storage of the labs.codezinger.com website. Write to support@codezinger.com if the problem ...
I want to report an error that I am encountering with a coding problem – can you help?
Please report error to your Faculty – if they are not able to resolve the issue, they can then contact the author of coding problem to find a resolution.
I am not able to solve a coding problem – can you help me or can you provide me solution?
You will have to contact your Faculty for assistance or for solution. CodeZinger is not permitted to provide assistance or solutions to students.
I have joined my Class but I don’t see any content – why?
After joining Class, if you don’t see any content, it means that your Faculty has not yet ‘activated’ any coding tasks for you to solve. In this case, please contact your Faculty.
I am a student - where can I get “Class Key” information?
You will have to request your Faculty at your institution to provide “Class Key” information so that you can enroll in the correct Class.
I received access code when I purchased textbook directly from store and I am not enrolled in any institution – how can I use my access code?
Access code permits you to join a Class created by Faculty at an institution. If you purchased textbook to self-study, please email textbook publisher (publisher’s email address should be in your textbook) and they will assist you to apply your ...
When I enter my access code, I am being shown error message “Denied – Access code already used” – why?
It means that access code you entered has been previously used by you (or someone else) to join a Class and cannot be used again. Unfortunately, if it was used by someone else, we are not able to help. You had been instructed to maintain ...
Can I share my access code with others?
No, each access code permits only one person to join a Class – so, please do not share your access code within anyone else!
Can I join multiple classes with my ‘access code’?
No, each ‘access code’ can be used only to join one Class.
I had joined Class but I am not able to ‘enter’ class and class tile is showing status as “Disenrolled” – what does this mean?
It means that Faculty of the Class has “disenrolled” (removed) you from Class. You may have been disenrolled by Faculty because Faculty did not recognize you or because Faculty believes that you were not supposed to be in class. If you believe there ...
I am a student and I have joined wrong class with my ‘access code’ – what can I do?
You need to take prompt action – Firstly, you need to ‘drop’ out of the wrong class within 14 days of joining the class! If you drop out of wrong Class within 14 days from enrollment date, you will be able to re-use ‘access code’ (after 14 days, you ...
How do I join my class with an ‘access code’?
METHOD 1: Your faculty has sent you invite email from CodeZinger to JOIN class You need to have these pieces of information with you: valid “Access Code” Follow the instructions below: Login to your CodeZinger Student account Click on ‘Class’ tab You ...